Help center
Short, plain answers — the same help that ships inside Batchnook. No sign-in needed to read them.
Getting started with Batchnook
Batchnook keeps the true cost of everything you make.
Starting from a starter pack
A starter pack is an optional running start.
Import from your old tool
Switching from a spreadsheet or another tool?
Getting clean receipt scans
A scan is Batchnook reading a photo of a supply receipt.
Working offline
Batchnook saves your numbers to the cloud as you go, so it needs a connection to record materials, batches, and orders.
Units and conversions
You buy wax by the pound and use it by the gram — Batchnook converts between units in the same family (mass, volume, count) automatically, so a recipe in grams costs correctly from a purchase in pounds.
Marketplace fee presets
Etsy, Shopify, a craft fair — each takes a different cut.
Reading the margin colors
Margin is what you keep after costs and fees, shown as a percent.
Reports for you and your accountant
Reports roll your orders up into period COGS, inventory value, and a simple profit-and-loss — exportable as a PDF or CSV to hand to an accountant.
Fixing a mistake with a correction
Recorded the wrong order, batch, or purchase?
Low-stock reminders
Set a restock line on any material and Batchnook flags it on Home the moment you drop below it.
Plans and billing
Batchnook has a free plan that costs your business its true numbers — up to 10 materials and 3 products.
Didn’t get your sign-in code?
Batchnook signs you in with a 6-digit code sent to your email — there’s no password to forget.
An email from us never arrived
The emails Batchnook sends are for you, the maker — your sign-in code, and, if you switch it on, the weekly “Your week” recap.
Export your data, or delete your account
Your data is yours to take whenever you like.
What that message means
Batchnook keeps its messages short and plain.
Know the real margin on everything you make
Snap the receipt. Watch every product’s real margin update.